Advanced Remote Console
Conferencing Technology for Real Time Collaboration
Start sessions in Chat only mode
Desktop Sharing
Unattended Access
Persistent Sessions
Advanced Scheduling Capabilities
Server Management Tools
Third Party Integration
BlackBerry Enterprise Server (BES)
Salesforce
BMC Remedy Support
 

UNPARALLELED BENEFITS:

Increase First Call ResolutionIncrease End User Satisfaction
Significantly enhance productivity and reduce the average length of a support call from hours to minutes.
 
Advanced remote control technology enables technicians to support end-user devices to improve the overall experience.
 
Multi-Platform SupportPowerful Admin Dashboard
One solution for all smartphones, rugged handhelds, desktops, servers at one price, no extra add-ons needed.
 
Gain superior visibility into sessions and common issues, to better manage technicians and develop a proactive support strategy.
 
No Server Software / Appliance InstallationAdvanced Security
Reduce overhead costs by eliminating the need to purchase hardware or server software.
 
Enhanced security for compliance with PCI, HIPAA and SOX with encryption algorithms that have been FIPS 140-2 certified.
 
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