| Advanced Remote Console |
| Conferencing Technology for Real Time Collaboration |
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| Start sessions in Chat only mode |
| Desktop Sharing |
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| Unattended Access |
| Persistent Sessions |
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| Advanced Scheduling Capabilities |
| Server Management Tools |
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| Third Party Integration |
| BlackBerry Enterprise Server (BES) |
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| Salesforce |
BMC Remedy Support
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UNPARALLELED BENEFITS: |
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| Increase First Call Resolution | Increase End User Satisfaction |
Significantly enhance productivity and reduce the average length of a support call from hours to minutes.
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Advanced remote control technology enables technicians to support end-user devices to improve the overall experience.
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| Multi-Platform Support | Powerful Admin Dashboard |
One solution for all smartphones, rugged handhelds, desktops, servers at one price, no extra add-ons needed.
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Gain superior visibility into sessions and common issues, to better manage technicians and develop a proactive support strategy.
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| No Server Software / Appliance Installation | Advanced Security |
Reduce overhead costs by eliminating the need to purchase hardware or server software.
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Enhanced security for compliance with PCI, HIPAA and SOX with encryption algorithms that have been FIPS 140-2 certified.
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