Advanced Remote Console |
Conferencing Technology for Real Time Collaboration |
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Start sessions in Chat only mode |
Desktop Sharing |
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Unattended Access |
Persistent Sessions |
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Advanced Scheduling Capabilities |
Server Management Tools |
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Third Party Integration |
BlackBerry Enterprise Server (BES) |
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Salesforce |
BMC Remedy Support |
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UNPARALLELED BENEFITS: |
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Increase First Call Resolution | Increase End User Satisfaction |
Significantly enhance productivity and reduce the average length of a support call from hours to minutes. |
Advanced remote control technology enables technicians to support end-user devices to improve the overall experience. |
Multi-Platform Support | Powerful Admin Dashboard |
One solution for all smartphones, rugged handhelds, desktops, servers at one price, no extra add-ons needed. |
Gain superior visibility into sessions and common issues, to better manage technicians and develop a proactive support strategy. |
No Server Software / Appliance Installation | Advanced Security |
Reduce overhead costs by eliminating the need to purchase hardware or server software. |
Enhanced security for compliance with PCI, HIPAA and SOX with encryption algorithms that have been FIPS 140-2 certified. |